Empathy is the new Black
And yes, I do mean in business. My last article on corporate mumbo jumbo was ironically, a little verbose, so I will get straight to the point on this one. It's about customer experience. Yes, CX, DX, and UX. Before you embark on your next initiative for 2017, ask your team, and all of your employees, to walk in your customer’s shoes for one hour and answer these ten questions. This exercise is free and will give you immediate feedback on what you need to consider changing. Y
The Fine Art of Office Mumbo Jumbo
Spoiler Alert: If your tolerance for corporate-speak and literal nonsense, is ebbing like a Tsunami, please skip article and head directly to the Translation below. Saying it does not make it true. We’ve all been spending a lot of time lately conjecturing on what clients need. Perhaps we should ask them. Perhaps we should talk to each other in plain language. Be upfront about what we are good at, and what we’re not so good at. Tell it like it is. Be human. Imagine that. The M
Driving to Distraction
Spoiler Alert: I promised more articles on life and technology. This one is not an easy story to read, so you may want to skip it, or you may want to share with anyone tempted to use their phone in the driver’s seat, even for a moment. This past weekend, a texting truck driver in Texas killed 13 people. It’s time to post this letter, which I have written to Erica Stark. Dear Erica, I never had the chance to meet you. I wish I did. I met your whole family. I’ve been to your ho
